isuzuServices
CUSTOMER CARE PROGRAM
To ensure the vehicle is operating well and durable with time, your vehicle must be maintained regularly according to the standards of the manufacturer.
From there, in order to serve Isuzu customers the best, to create peace of mind while operating and using the vehicle. Isuzu Vietnam brings you the Customer Care program.
Main contents of program:
When buying Isuzu vehicles, customers receive favors for periodic vehicle maintenance (Customer Care Sheet):
* Free maintenance (100%)
* 50% discount on maintenance spare parts (Retail price)
These two favors will be applied correspondingly to the content of work depending on each maintenance cycle.
– Scope of application:
* Apply at all service workshops of Isuzu Vietnam dealers
* Customer Care sheet is not converted into cash or spare parts – materials.
– Spare parts and materials are requested replacement in maintenance period includes:
A: Engine oil B: Oil filter C: Fuel filter D: Air cleaner element (inside) E: Air cleaner element (outside)
F: Air dryer M: Free maintenance
– The schedule is as follows:
Model D-Max & mu-X (Expiry 90,000 km or 3 years)
| 20,000 | 40,000 | 60,000 | 80,000 |
|---|---|---|---|
| A;B;M | A;B;C;D;M | A;B;M | A;B;C;D;M |
Model QKR Euro 5 (Expiry 120,000 km or 3 years, whichever comes first)
| 10,000 | 20,000 | 30,000 | 40,000 | 50,000 | 60,000 | 70,000 | 80,000 | 90,000 |
|---|---|---|---|---|---|---|---|---|
| A;B;M | A;B;C;M | A;B;M | A;B;C;D;M | A;B;M | A;B;C;M | A;B;M | A;B;C;D;M | A;B;M |
| 100,000 | 110,000 | 120,000 | ||||||
| A;B;C;M | A;B;M | A;B;C;D;M |
Model N-series & F-series (Expiry 180,000 km or 3 years)
| 20,000 | 40,000 | 60,000 | 80,000 | 100,000 | 120,000 | 140,000 | 160,000 | 180,000 |
|---|---|---|---|---|---|---|---|---|
| A;B;C;M | A;B;C;D;M | A;B;C;M | A;B;C;D;M | A;B;C;M | A;B;C;D;M | A;B;C;M | A;B;C;D;M | A;B;C;M |
Model FVR-FVM-FVZ (Expiry 270,000 km or 3 years)
| 20,000 | 40,000 | 60,000 | 80,000 | 100,000 | 120,000 | 140,000 | 160,000 | 180,000 |
|---|---|---|---|---|---|---|---|---|
| A;B;C;M | A;B;C;M | A;B;C;D;E;M | A;B;C;M | A;B;C;F;M | A;B;C;D;E;M | A;B;C;M | A;B;C;M | A;B;C;D;E;M |
| 200,000 | 220,000 | 240,000 | 260,000 | |||||
| A;B;C;D;E;F;M | A;B;C;M | A;B;C;D;E;M | A;B;C;M |
Model GVR EXR, EXZ (Expiry 300,000 km or 3 years)
| 20,000 | 40,000 | 60,000 | 80,000 | 100,000 | 120,000 | 140,000 | 160,000 | 180,000 |
|---|---|---|---|---|---|---|---|---|
| A;B;M | A;B;C;D;M | A;B;M | A;B;C;D;M | A;B;F;M | A;B;C;D;M | A;B;M | A;B;C;D | A;B;M |
| 200,000 | 220,000 | 240,000 | 260,000 | 280,000 | 300,000 | |||
| A;B;C;D;F;M | A;B;M | A;B;C;D;M | A;B;M | A;B;C;D;M | A;B;F;M |
WARRANTY POLICY
1. WARRANTY PERIOD
| MODEL | DURATION | MILEAGE |
| N-series | 36 MONTHS | Unlimited number of kilometers |
| F-series | 36 MONTHS | Unlimited number of kilometers |
| QKR | 36 MONTHS | Unlimited number of kilometers |
| GVR / EXR / EXZ | 36 Months | 100.000 Km |
2. SPECIAL WARRANTY PERIOD
-
Battery, horn
The battery, horn installed by IVC is warranted for 6 months or 10.000 km, whichever occurs first, from the date of the Warranty Registration Form to the first buyer.
Cases of battery explosion, cracking, damage due to dryness of the solution will not be warranted
-
Paint
Any errors in the original paint of the Isuzu vehicle painted by IVC, originating from the defects of the materials or the assembly process, will be warranted for 12 months or 20,000 km depending, whichever occurs first, from the date of the Warranty Registration Form to the first buyer.
-
Rear body
The warranty period for the rear body is recognized since delivering the vehicle to the buyer for first use.
For the body which manufactured or supplied by IVC, the warranty period is 12 months.
For high-class body (Q-BOX+), the warranty period is 36 months. -
CD, DVD, Air conditioner, Accessories
Additional equipment such as CD, DVD, air conditioner, accessories such as rear body lock, monitor, reverse sensors, reversing camera, etc…installed by Isuzu Vietnam is warranted for the12 months or 20.000 km, whichever occurs first, from the date of the Warranty Registration Card
to the first buyer.
3. WHAT IS NOT CONVERED
- Car tires and tires: The original tires and inner tires mounted on new vehicles will be warranted by the tire manufacturer under its own policy
- Damage or accident due to collision, misuse of regulations, arbitrary change of structure
- Damaged due to lack of maintenance or the use of wrong materials, oils and fuels
- Damage caused by overloading, improper installation of vehicles and other problems
- Damage and fire caused by arbitrarily installing electrical equipment such as lights, horns, air conditioners, etc., make the car’s power system overloaded.
- Natural wear and tear, reduce the value according to the time on the vehicle due to the use process or because the customer has left the car for a long time to preserve it.
4. AFTER WARRANTY PERIOD
Authorized Dealers, Workshop should recommend to the customer to maintain the inspection and maintenance of the vehicle at the repair station authorized by Isuzu Vietnam after the warranty period ends, because it is the Dealers who understands the vehicle of the most customers, there should be precise and fast handling actions as well as ensuring the quality and technical requirements
Maintenance
EURO 4
1. FRR & FVR - Owner Manual Download PDF
2. FVM/FVZ- Owner Manual Download PDF
3. N Series - Owner Manual Download PDF
4. Q-Series - Owner Manual Download PDF
EURO 5
1. Q-Series - Owner Manual Download PDF
2. N-Series - Owner Manual Download PDF
3. F-Series - Owner Manual Download PDF
4. E-Series - Owner Manual Download PDF
Useful Information
Instructions for handling when the DPD warning lamp turns on.
NQR & FRR vehicles to meet Euro 5 emission standards are equipped with a DPD system. DPD includes an Oxidation catalyst to process CO, HC and a DPD filter that stores PM in the exhaust gas and burns it when it reaches a certain value. Incomplete PM combustion will cause the DPD warning lamp to appear on the instrument cluster.
When the DPD lamp appears, the following should be noted:
If the green warning lamp appears, the vehicle is in the process of automatically burning PM after the vehicle has traveled a distance or the exhaust gas pressure reaches the required burning value. At this time, the driver needs to maintain the running speed, do not turn off the engine to avoid interrupting the regeneration process until the warning lamp turns off (completing the process)
When the automatic regeneration process is interrupted, the amber DPD warning lamp will appear and blink. The driver needs to perform manual regeneration.
Procedure for manual regeneration:
- Park the vehicle in a safe place, away from flammable materials such as dry grass or scrap paper.
- For manual transmission vehicles, put the gearshift lever in the “N” position and apply the parking brake.
- The vehicle is idling. If your vehicle is equipped with a idle control knob, turn the knob all the way counterclockwise to reduce the engine speed to idling speed.
- Stop the PTO operation if your vehicle is equipped with a PTO. Turn off the PTO switch and the external throttle controller.
- Press the DPD switch.
- The DPD manual regeneration indicator lamp (amber) will stop blinking and stay on, while the engine speed will automatically increase to start regeneration.
- Do not leave the vehicle during regeneration. The regeneration process is usually completed within 15 to 20 minutes.
- When the DPD manual regeneration indicator lamp (amber) turns off, the regeneration process is complete. After that, the vehicle can operate normally.
If the check engine warning lamp turns on, the vehicle speed will be limited to less than 60 km/h. The driver should quickly bring the vehicle to the nearest Isuzu dealer for inspection and repair.In addition, to improve driver’s convenience, the driver can initiate regeneration using the DPD selectable regeneration feature. The driver can regenerate DPD as desired before the warning lamp turns on. The process is below:
- Park the vehicle in a safe place, away from flammable objects such as dry grass or scrap paper.
- The vehicle is operating in idle mode, the gear lever is placed in the “N” position for manual transmission vehicles and the parking brake is pulled. Run the engine in idle mode. If your vehicle is equipped with a idle control knob, turn this knob all the way counterclockwise to reduce the engine speed to idle speed.
- Press the DPD switch until the DPD manual regeneration indicator lamp (amber) turns on. The DPD manual regeneration indicator lamp (amber) will change from stay on to blinking.
- Press the DPD switch again.
- The DPD manual regeneration indicator lamp (amber) will stop blink and then stay on, and the engine speed will automatically increase and regeneration will begin.
- Do not leave the vehicle during regeneration. The regeneration process usually ends within 15 to 20 minutes.
- When the DPD manual regeneration indicator lamp (amber) turns off, the regeneration process is complete. You can then drive normally.
LIST OF PETROLIMEX STORE DISTRIBUTE DO DIESEL AT VIETNAM Download
Instructions for using Power take off Download
Method of daily vehicle inspection handbook Download
Recommendation on operation & maintenance for Isuzu special purpose vehicle Download
Why Isuzu’s Genuine/Best Value Parts? Download
FAQ
Frequently asked questions
What is the basic warranty period for Euro 5 trucks? Does this warranty period vary across Isuzu models?
The basic warranty period for Isuzu trucks is 3 years or unlimited KM. The basic warranty period for Isuzu tractors is 3 years or 100,000 KM, whichever comes first.
Could you explain the purpose of me the VIN number - the Engine number on ISUZU vehicle in relation to vehicle maintenance and repair?
Please provide the chassis number (VIN Number) when you need to maintain or repair the vehicle or purchase spare parts. The provision of the chassis number will help Isuzu dealers search the exact technical information of vehicles and spare parts corresponding to the vehicle.
When buying vehicle, customers are given Customer Care coupons. What are the benefits and how are these coupons used?
For the purpose of gratifying customers & encouraging customers to use genuine services, when buying a vehicle, customers will receive Customer Care coupons. The number of coupons from 9-15 votes with 3 years of use (depending on the model). Customers will be free of maintenance and reduced engine oil price + maintenance parts corresponding to the specified cycles on the coupon. Coupon is valid for use when customers bring their vehicle to check-maintenance-repair at authorized Isuzu dealers nationwide or customers buy genuine parts from ISUZU dealer.
How much is the fuel consumption norm of Isuzu vehicles? Is there any way to check the actual fuel consumption on the vehicle?
Actual fuel consumption on vehicles will be different due to many lamp or heavy load factors, clear or jammed roads, whether or not going downhill and driving techniques will also affect to fuel consumption. For Isuzu Euro 2, 4, 5 vehicles using Common Rail technology, Isuzu dealers can extract vehicle engine operation data, thus accurately calculating fuel consumption as well as vehicle operating status.
What should be noted about vehicles using Euro 5 engines?
Euro 5 vehicles are equipped with various exhaust gas treatment systems (EGR, DPD, DOC+PF, SCR…) to operate efficiently and reduce soot generated during engine combustion. To ensure proper operation, the following should be noted:
- Only use genuine Isuzu Besco engine oil.
- Only use Euro 5-compliant fuel (V – 0.001S).
- Limit engine idling (parking the vehicle while the engine is running).
- Avoid frequent engine starts and stops.
- For tractors equipped with SCR exhaust treatment systems, use the recommended urea solution (Madin AdBlue).
- Regularly check the engine oil level for vehicles with DPD.
- Perform regular maintenance.
- Always use genuine replacement parts.
What should be noted to help increase the life of the clutch discs?
The clutch dics is important part of the vehicle and is a part that wears out over time. In addition to factors such as quality and driver skills, the life of the clutch dics also depends on vehicle maintenance activities such as regularly checking the free play and the clutch disengagement stokel of the clutch pedal. This checking requires experience to ensure that when the clutch is not pressed, the clutch dics and pressure plate are completely released.
What should be noted when the truck is operating on mountainous areas?
When the vehicle is running on mountainous areas, customers should note:
- When going downhill, use the exhaust brake (for vehicles equipped with it) in combination with the engine brake (return to low gear)
- When going downhill , only use the foot brake when the engine speed is too high, falling into the danger zone (red) or turning the steering wheel
- Regularly maintain and clean the hub bearing, brake system, …
- Check the brake fluid level, tire pressure and condition, head lamp and signal systems…
- Do not overload the vehicle.
