ISUZU VIETNAM ANNOUNCES RECALL PROGRAM & RESOLUTION FOR ASSEMBLY TROUBLES ON QKR MODEL FRAME HARNESS

Isuzu Vietnam Co., Ltd (IVC) would like to inform our valued customers about the Isuzu QKR vehicle recall program to inspect and rectify issues related to the assembly of the frame harness.

The Isuzu QKR frame harness has a wiring goes to the main relay box. During vehicle usage, this wiring may touch with the front left leaf spring, leading to damage and loss of connection between electrical systems of the vehicle. In case of wiring damage, the engine may stop working or fail to start. This issue arises from incorrect assembly instructions for the frame harness, resulting in an inadequate distance between the wiring and the leaf spring, compromising safety.

Starting from March 8, 2023, Isuzu Vietnam has implemented new assembly guidelines for the Isuzu QKR frame harness and thoroughly addressed this issue in the production of new vehicles. For vehicles manufactured before March 8^th, 2023, IVC will inspect and rectify according to the recall program by rerouting the frame harness and securing it with appropriate lock band to ensure a safe distance between the wiring and the leaf spring. If during inspection, damage or scratches are found at this wiring location, Isuzu dealers will repair or replace depending on the extent of the damage.

Detailed information regarding the list of re-call vehicles:

Brand: ISUZU
Model name: QKR
Manufacturer: Isuzu Vietnam Co., Ltd, address: 695 Quang Trung, Ward 8, Go Vap District, Ho Chi Minh City, Vietnam
Quantity: 5,879 vehicles (according to the attached list)
Production assembly time: From April 2021 to March 2023

We strongly advise our customers to promptly bring their vehicles listed in the recall to Isuzu Vietnam’s authorized dealers nationwide for inspection and rectification to prevent potential malfunctions. Isuzu Vietnam will bear all expenses related to this recall.

Please contact us at telephone number (84-28) 3 895 9203 or email us at info@isuzu-vietnam.com for consultation and support.

We sincerely thank our customers for their cooperation, and we commit to taking necessary measures to ensure safety and customer satisfaction.

For detailed VIN list of recalled vehicles: LINK

ISUZU VIETNAM CO., LTD

Address: 695 Quang Trung, Ward. 8, Go Vap District, Ho Chi Minh City.

25 September, 2023

Full name** Please enter your name

Gender

NamNữ Male Female

City* Please select your city

email Please enter your email

Company* Please enter your company

Address* Please enter your address

Phone* Please enter your phone number

We would like to provide you with a better user experience and show you products and services that you may be interested in. In order to achieve this, we need to collect some information about you and your activity on Isuzu Vietnam platform/application, which we'll do in accordance with the Personal Data Protection Regulation in Vietnam. We will not collect or use your data for any purpose unless your provide your consent.
You can select your preferences below. We would like to collect your data and use it for the following activities:

Provide products, services and customer care service

Serving the activities of Isuzu Vietnam Co., Ltd

Transfer to third parties