CUSTOMER RELATIONS & SATISFACTION STAFF

Job description:

 Isuzu Vietnam Co., Ltd                                                                                                          

695 Quang Trung Street, Ward 8, Go Vap District, HCMC

I. Overview of company

Established on Oct 19th, 1995, Isuzu Viet Nam Co., Ltd (IVC) is a Japan-Vietnam joint venture automotive company specialized in assembling & distributing commercial vehicles & light commercial vehicles includes light duty trucks, medium duty trucks, heavy duty trucks, bus chassis as well as pick-up and SUV.

In 2022, Isuzu Vietnam officially launched new Isuzu Master Truck product lines Euro 5 – GREEN POWER – is the newest upgraded version of Common Rail Technology, complying with Government’s roadmap on emission standard in Vietnam, contributing to environmental protection and the sustainable development of society.

Over 25 years of presence in Vietnam, Isuzu products have been trusted and highly appreciated by customers with many outstanding advantages: SAFETY – DURABILITY – FUEL EFFICIENCY – ENVIRONMENT FRIENDLINESS.

Isuzu Vietnam highly acknowledges that “The best keeps getting better”, we commit to continue improving, enhancing product and service quality to contribute to the development of customers’ business. On the other hand, Isuzu Vietnam also organizes annual “Heart and Smile” community activities, contributing to the development of Vietnam’s economy and society.

II. Vacancies

Job title: Customer Relations & Satisfaction Staff

Number: 01

III. Job Description

1. Customer relations

– Creating and maintaining relationships with customers through customer care activities.

– Communicating and interacting with customers through many different channels, including SMS, Zalo groups, direct calls, direct mail, and face-to-face customer visits.

– Introducing and sharing information with customers through communication channels, such as promotions, new product information, Isuzu dealer openings, new branches, new policies applicable to customers, and events.

2. Professional customer care service

– Conducting customer surveys (in cooperation with professional companies) to measure brand awareness and satisfaction levels, and then providing feedback to related departments for appropriate action plans.

– Making and upgrading policies and processes applied to dealers on customer service activities, including the customer care process for sales and after-sales, complaint resolution process, customer survey and opinion gathering process, process of receiving feedback from customers and improving, storing, and updating customer information.

– Planning, proposing, and organizing programs and events to satisfy customers’ needs.

– Training dealers’ staff on customer service skills, complaint handling, and how to conduct surveys to improve customer satisfaction.

3. Other support jobs

– Supporting the team for arranging eco-drive seminars and daily maintenance training.

– Handling customer complaints.

– Visiting and updating customer information.

– Making reports related to the CSR department, dealers, and customer activities.

IV. Job Requirements

– Education: University graduate, Majors: Engineering, Automotive Technology, Economy, Customer service,…

– Experience: At least 1 year is preferred; Fresher are welcome to apply

– Foreign Language: Proficient in English, TOEIC 600 or higher

– Computer Skills: Proficient in MS Office

– Ability to work independently and go on business trips.

– Skilled in training, care, and discipline.

V. Benefits

– Salary: Negotiate

– 13th month salary and bonus

– Social Insurance according to Law; Premium Health Insurance

– Have lunch at the company and 5 working days/week; 18 days annual leave

– Professional working environment, have the opportunity to use English daily

– Some other attractive benefits

VI. Working place: 695 Quang Trung Street, Ward 8, Go Vap District, HCMC

VII. Deadline: 30/06/2024

VIII. Contact: Mr. Phuc Nguyen, email: phucnlh@isuzu-vietnam.com

Deadline:30/06/2024

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