ISUZU VietNam Co.,ltd
695 Quang Trung Street, Ward 8, Go Vap District, HCMC
1. Overview of company
Established on Oct 19th, 1995, Isuzu Viet Nam Co., Ltd (IVC) is a Japan-Vietnam joint venture automotive company specialized in assembling & distributing commercial vehicles & light commercial vehicles includes light duty trucks, medium duty trucks, heavy duty trucks, bus chassis as well as pick-up and SUV.
In 2022, Isuzu Vietnam officially launched new Isuzu Master Truck product lines Euro 5 – GREEN POWER – is the newest upgraded version of Common Rail Technology, complying with Government’s roadmap on emission standard in Vietnam, contributing to environmental protection and the sustainable development of society.
Over 25 years of presence in Vietnam, Isuzu products have been trusted and highly appreciated by customers with many outstanding advantages: SAFETY – DURABILITY – FUEL EFFICIENCY – ENVIRONMENT FRIENDLINESS.
Isuzu Vietnam highly acknowledges that “The best keeps getting better”, we commit to continue improving, enhancing product and service quality to contribute to the development of customers’ business. On the other hand, Isuzu Vietnam also organizes annual “Heart and Smile” community activities, contributing to the development of Vietnam’s economy and society.
2. Vacancies
– Job title: Customer Service & Training Staff
– Number: 01
3. Job Description
A . Customer Relations
– Maintain relationships with Customers/Dealers through targeted care activities.
– Communicate regularly via SMS, Zalo, direct calls, emails, and visits.
– Share relevant company updates, new products, dealer activities, promotions, and policy changes.
B. Customer Care Programs & Training
– Coordinate customer satisfaction surveys with external agencies and relay feedback to relevant departments.
– Support the development of customer service standards and processes for Dealers.
– Assist in organizing customer engagement events and training programs.
C. Train DLRs and conduct the following programs for customers:
– Safety & Eco-drive seminar.
– Daily maintenance & inspection seminar.
– Process of handling customer complaints.
Note: These trainings are sometimes conducted on weekends.
D. Complaint Management
– Receive and coordinate resolution of customer complaints in collaboration with related departments.
– Ensure a professional, empathetic, and solution-oriented approach to customer interactions.
E. Customer Data Management
– Support the collection and management of customer information.
– Maintain accurate records of customer feedback and interactions.
– Coordinate with internal departments to utilize customer data for business improvement.
F. DMS/CRM Project Support (50%)
– Actively support the planning, development, and deployment of IVC’s DMS (Dealer Management System) and CRM (Customer Relationship Management) systems.
– Act as a key user to gather operational requirements and coordinate with vendors and IT teams.
– Assist in testing system functionalities to ensure alignment with customer service workflows.
4. Job Requirements
– Education: University graduate.
– Major: Automotive Engineering, Business Administration, Economics, Foreign Trade, E-commerce, etc.
– Experience: 01 year experienced staff is preferred.
– Foreign Language: Good communication, reading & writing in English. TOEIC ≥ 600.
– Computer Skills: Good at MS Word, Excel and Power Point presentation. DMS/CRM system. Experience in developing and operating DMS/CRM system.
– Ability to work independently, ready to go on business trip.
– Skill in training, care and discipline.
– Other Skills:
+ Have good knowledge about automobile industry (CV &LCV).
+ Have drive license is prefered.
+ Good at planning & execution.
+ Good at presentation & negotiating skill.
+ Good communication (with customers, dealers,…)
5. Benefits
– Salary: Negotiate
– 13th month salary and bonus
– Social Insurance according to Law; Premium Health Insurance
– Have lunch at the company and 5 working days/week; 18 days annual leave
– Professional working environment, have the opportunity to use English daily
– Some other attractive benefits
6. Working place: 695 Quang Trung Street, Ward 8, Go Vap District, HCMC
7. Deadline: 30/07/2025
8. Contact: Phuc Nguyen, email: phucnlh@isuzu-vietnam.com
