In response to the growing demand for after-sales service and genuine spare parts nationwide, ISUZU Vietnam continues to expand its dealer network with the 2S (Service & Spare Parts) standard with ISUZU Thang Long – Quang Minh Branch in Hanoi as the first 2S Dealer built to meet 2S standard. This is part of the ongoing strategy to improve service quality and deliver the best customer experience across the country.
The 2S Standard Model – Focused on Optimizing After-Sales Service and Genuine Spare Parts
The ISUZU 2S dealer model is designed to optimize the customer experience, focusing on two core aspects:
– Providing professional warranty, maintenance, and repair services: With a well-trained, experienced team of technicians and modern equipment in line with ISUZU’s standards, we ensure complete peace of mind for our customers when using our services.
– Offering a wide range of genuine spare parts: We guarantee the quality, durability, and safety of the parts used for your vehicle.
Photo: Exterior view of an ISUZU dealer designed to meet 2S standard
Focus on After-Sales Service Quality & Genuine Spare Parts
ISUZU Vietnam is dedicated to delivering high-quality after-sales services, prioritizing customer satisfaction above all. With a team of highly trained, approachable, and dedicated technicians and consultants, we ensure superior quality in every service—from warranty and maintenance to repairs and genuine parts replacement. Additionally, our streamlined processes are designed to save customers both time and costs.
Photo: Advanced service workshop adhering to maintenance and warranty regulations with high-skilled technicians
Enhancing Customer Experience
Not only does ISUZU ensure the highest quality of service, but customer experience is also given significant attention. The dealers spaces, from vehicle reception and service areas to the customer waiting rooms, are designed to be spacious, well-ventilated, and equipped with full amenities like Wi-Fi, drinks, and TVs, ensuring maximum comfort and satisfaction for customers.
Photo: Service reception area equipped with full amenities and friendly service advisors
Launching ISUZU Thang Long – Quang Minh Branch following 2S standard
ISUZU Thăng Long – Quang Minh Branch (Ha Noi) is one of the pioneering dealers implementing the 2S standard model, offering high-quality warranty, maintenance, and repair services.
Photo: ISUZU Thang Long – Quang Minh branch designed following 2S standard
Located at Lot 30, Quang Minh Industrial Park, Me Linh, Hanoi, ISUZU Thang Long – Quang Minh Branch spans a total area of 4,640 m². The facility boasts a maximum capacity of 32 service bays, capable of handling approximately 100 vehicles per day. Its spare parts warehouse, covering 340 m², is stocked to accommodate maintenance and repair services for up to 2,000 vehicles per month.
Photo: Service workshop at ISUZU Thang Long – Quang Minh Branch
Additionally, the reception and customer waiting areas are thoughtfully designed with modern amenities, providing a comfortable and relaxing space for customers while their vehicles are serviced.
Photo: Customer waiting area at ISUZU Thang Long – Quang Minh Branch
This is ISUZU Vietnam’s effort to expand its nationwide distribution network and meet the needs of customers across commercial vehicles, pickup, and 7-seat SUVs. This 2S standard model will continue to be widely implemented, ensuring that customers nationwide can experience high-quality services anytime, anywhere.
ISUZU Vietnam is committed to expanding its 2S standard dealer network nationwide to meet the ever-growing needs of customers. Implementing this model not only improves service quality and the availability of genuine spare parts but also ensures an optimal experience for all customers.
– ISUZU VIETNAM –
