SENIOR GENERAL MANAGER AFTER SALES SERVICE & SPARE PARTS

Job description:

ISUZU VIETNAM CO., LTD.

695 Quang Trung, Phường 8, Quận Gò Vấp, TP HCM/ 695 Quang Trung Street, Ward 8, Go Vap District, HCMC

I. Overview of company

Established on Oct 19th, 1995, Isuzu Viet Nam Co., Ltd (IVC) is a Japan-Vietnam joint venture automotive company specialized in assembling & distributing commercial vehicles & light commercial vehicles includes light duty trucks, medium duty trucks, heavy duty trucks, bus chassis as well as pick-up and SUV.
In 2022, Isuzu Vietnam officially launched new Isuzu Master Truck product lines Euro 5 – GREEN POWER – is the newest upgraded version of Common Rail Technology, complying with Government’s roadmap on emission standard in Vietnam, contributing to environmental protection and the sustainable development of society.
Over 25 years of presence in Vietnam, Isuzu products have been trusted and highly appreciated by customers with many outstanding advantages: SAFETY – DURABILITY – FUEL EFFICIENCY – ENVIRONMENT FRIENDLINESS.
Isuzu Vietnam highly acknowledges that “The best keeps getting better”, we commit to continue improving, enhancing product and service quality to contribute to the development of customers’ business. On the other hand, Isuzu Vietnam also organizes annual “Heart and Smile” community activities, contributing to the development of Vietnam’s economy and society.

II. Vacancies
Job title: Senior General Manager – After Sales Service & Spare Parts
Number: 01

III. Job Description

Manage the activities of the Aftersales Service Department to enhance the post-sales customer service quality and upgrade the department’s operations, ensuring compliance with the standards required by Isuzu Japan.
– Translate, draft, and update technical standards, user manuals, and repair instructions for dealers, partners, and customers.
– Develop and implement aftersales service – parts plans.
– Supervise service quality, responsible for service inspection before the company introduces products to the market.
– Report monthly budgets for aftersales service – parts.
– Propose modifications to policies related to aftersales service – parts.
– Evaluate personnel in the aftersales service – parts department, calculate proposed staffing levels.
– And other tasks as assigned, required by superiors, and Isuzu Japan.
IV. Job Requirements1. Educational Background:
– Minimum 2 years of training in the automotive/engineering/transportation/aftersales service field.
2. Experience Requirements:
– Over 5 years of experience in aftersales service management in the transportation/automotive industry or equivalent positions at Isuzu Japan (parent company) or Isuzu Group member companies abroad, nominated by Isuzu Japan to work in Isuzu Vietnam.
– In-depth understanding of Isuzu Japan’s processes, policies, operational systems, and technology.
3. Other Requirements:
– Proficiency in English and Japanese for communication with customers, partners, and the ability to read, understand, and draft related documents.
– Familiarity with Isuzu Japan’s processes, policies, operational systems, technology, products, and development direction.
– Sharp analytical skills, adaptable to changes, and able to handle high-pressure work situations.
– Good health, agile demeanor, professionalism, and a high sense of responsibility.
– Gender: Male
V. Benefits

– Salary: Negotiate
– 13th month salary and bonus
– Social Insurance according to Law; Premium Health Insurance
– Have lunch at the company
– 5 working days/week; 18 days annual leave
– Professional working environment, have the opportunity to use English daily
– Some other attractive benefits
VI. Working place:

695 Quang Trung Street, Ward 8, Go Vap District, HCMC
VII. Deadline: 30/01/2024
VIII. Contact:
HR Department
Email: humanresouces@isuzu-vietnam.com
or : 028 38 959 203

Deadline:30/01/2024

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